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Utilities
This sector has experienced change at a phenomenal rate since the private sewers bill and in addition to Health & Safety still being the number one priority the focus needs is firmly on the customer experience.

Utilities are looking for competitive pricing coupled with excellent customer service. These expectations must be balanced with rising fuel costs, as well as regulatory and environmental pressures. In the water sector, with the increasing importance of the Service Incentive Mechanism (SIM), customer service has a material and direct impact on profitability. Factor in the more frequent severe weather events we’ve been experiencing and the need to be able to more rapidly scale or repurpose resources to react and to communicate with customers is greater than ever.

IWJS already work and have long term framework contracts with some of the biggest brands in this sector, creating pioneering partnerships that have contributed to their continued success. By moving from in-house service provision to a specialist third party provider like IWJS , your organisation can benefit from economies of scale, a range of expertise and flexible resources, as well as flexible delivery options. We have a wealth of experience of service delivery, people management, customer management and effective IT.

Innovation

Both IWTS and parent company IWJS are industry leaders, when it comes to fresh ideas and innovation, in the waste water management and health and safety training sectors.

Careers

We are always looking for the right people who share our passion for delivering the best possible service. If you’re interested get in touch today.

View our Health & Safety Policy Statement

View our Environmental Policy Statement

View our Quality Policy Statement

View our Waste Carrier certificate

View our 3 NQA Certificate